Customer or user navigators on the web:

The use of the current website, whether as a registered user or not, is made under the acceptance of these conditions.
Signing Up as a registered customer or registered user gives you the right to buy and have a track and record of your orders. For this registration, a physical shipping address is required in order to send the purchased products to you.
If you are not a registered user but make a consultation through the contact form, you must provide us with an email address, which will be used to answer your question.

 

Receipt of orders at your home / company:

It is the obligation of the customer to CHECK that the merchandise delivered to him, at the time of purchase, corresponds to the one ordered, is included in the order and is correct in its presentation, status, documentation, accessories and packaging. Claims will only be accepted in this regard, in the case of shipping made by transport agency, and within 24 hours after receipt by the customer.

IF YOU HAVE RECEIVED THE PACKAGE / OUTSIDE THE BOX / DAMAGED, HIT OR OPEN, IT IS BETTER THAT YOU DO NOT ACCEPT THE DELIVERY AND DO NOT SIGN IT, SO WE CAN CLAIM THE RELEVANT RESPONSIBILITIES TO THE TRANSPORTATION COMPANY INSURANCE, SO WE CAN SEND YOU A NEW PRODUCT OR REFUND THE AMOUNT OF YOUR PURCHASE.


Refunds:

Our customers have 14 days to make refunds of purchases that have been ordered online and received at home, counting the first day from the date of the delivery note on the carrier.
If the reason for the return is your choice, the management costs will be afforded by you, being the amount of the product and not shipping costs or fees, what will be returned.

WILL NOT BE REFUNDED THOSE PRODUCTS THAT HAVE BEEN USED, OR THAT ARE NOT COMPLETE, WITH THEIR ORIGINAL ACCESSORIES, THEIR BOX OR WRAPPING, AND IF IT HAS A SECURITY SEAL THAT HAS NOT BEEN BROKEN OR CUT. IN CASE OF SENDING US A PRODUCT OUT OF THE OPTIMAL CONDITION, YOU WILL BE CHARGED WITH THE COSTS CORRESPONDING TO THE SHIPPING AND MANAGEMENT.


Payment Methods:

The forms of payment accepted are: Credit card and bank transfer.
For both forms of payment GRUPO ODÍN SOLUCIONES INFORMÁTICAS SLNE reserves the right of acceptance if for any matter it is suspicious of validity, balance or identity.

The form of payment influences the priority of the order, since if two customers place orders for the same product and it has only one unit in stock, the customer who pays with a credit card will have priority over the one that pays with a transfer, because The card payment is charged immediately during the purchase. In other words, the order to follow is the same order in which the money arrives; who pays first has right before on the product that is acquiring.


Availability and Stocks:

The availability and stock shown on this website is indicative, since depending on the product or range it can go from our store or from our warehouse to the customer, or directly from the manufacturer. That is why this information is indicative and is made to help you.
We update the stock of this website at the end of each day.

 

Specifications of the products, their images, and their prices:

The veracity of the data shown here is given by the manufacturers, information that we copy on this website, and since we do not have all the products to test them, nor the means, nor the time, it is the manufacturer that is responsible for the authenticity of the information.

The images of the products are provided by the manufacturers and in some cases are advertising displays that contain accessories that are not included or that have been digitally retouched. Likewise, the size of the products is not relative to the size in the photo.

The specifications or images may change because manufacturers may vary details of the same product, not affecting the basic characteristics of the product sold but correcting product errors such as manufacturing failures.
This is not usually the case, but if you are looking for a specific product with a serial number, you should consult it, since every certain month some manufacturers change serial numbers because they update the controllers or chips of a product that in reality they continue to name with the same model, this is done without prior notice or certain periodicity.

It is true that human errors can happen, they will be corrected when the user warns us, and to which we apologize. Prices, images, and valid details except for typographical, computer, or human errors.


Intellectual property:

All intellectual property rights of the content of this website and its graphic design (Logos, photographs, T-shirts, etc.) not assigned to third parties, are the exclusive property of GRUPO ODÍN SOLUCIONES INFORMÁTICAS SL, and it is to whom the exclusive exercise corresponds of the exploitation rights of the same.

For this reason and in virtue of the provisions of Spanish Royal Legislative Decree 1/1996, of April 12, approving the revised text of the intellectual property law, as well as Spanish Law 17/2001, of December 7 , of trademarks and complementary legislation regarding intellectual and industrial property, the reproduction, transmission, adaptation, translation, distribution, public communication, including its method of making available, or any other exploitation and / or modification, total or partial, without prior express authorization of have an ewan day sL Of any content included in the website.

GRUPO ODÍN SOLUCIONES INFORMÁTICAS SL It does not grant any license or authorization of use of any kind on its intellectual and industrial property rights or on any other property or right related to the website, the services or its contents.

The legitimacy of the intellectual or industrial property rights corresponding to the contents contributed by the users is their exclusive responsibility, for which the user will keep GRUPO ODÍN SOLUCIONES INFORMÁTICAS SL harmless From any third party claim derived from the illegal use of contents. on the website.

Also the user to provide any content (photos, images) in this website gives GRUPO ODÍN SOLUCIONES INFORMÁTICAS SL free of charge, all intellectual or industrial property rights and any other rights that the user has about such content .

Such rights include the right of reproduction, representation, dissemination, transformation, distribution and public communication of all or part of the content, by any procedure and in all formats or media.


Third-party images:

Some images on our website come from third parties.
Authors of images: Luis_molinero - Freepik.com y Freepik.

 

Other general conditions of sale:

The prices published by GRUPO ODÍN SOLUCIONES INFORMÁTICAS SLNE are subject to variations without prior notice, the price can not be the same now that if you decide to place the order the next day, including technical specifications and images.

The price marked by GRUPO ODÍN SOLUCIONES INFORMÁTICAS SLNE to its products DOES NOT INCLUDE the advice, installation, driving instruction or other technical support, more than the one specified in the warranty rules described here.

GRUPO ODÍN SOLUCIONES INFORMÁTICAS SLNE reserves the ownership of the property of all the products it sells, until its amount has been fully paid; and respecting Spanish art. 339 et seq. of the Commercial Code, while in the meantime, the domain in favor of GRUPO ODÍN SOLUCIONES INFORMÁTICAS SLNE is expressly reserved in which case the buyer must adequately insure the products for the benefit of GRUPO ODÍN SOLUCIONES INFORMÁTICAS SLNE, against the risk of loss or damage, while the buyer Do not buy the property. The client undertakes to respect the legal provisions on export control promulgated by the US as well as the legislation promulgated by the European Union and its Member States in this regard.


Repair conditions:

GRUPO ODÍN SOLUCIONES INFORMÁTICAS SLNE is not responsible for the partial or total loss of the customer's information, as well as for the worsening of the damage due to its disassembly or manipulation for the solution of the initial problem.

The diagnosis prior to the deposit of the computer equipment does not exclude the appearance of new problems after a more exhaustive diagnosis during its repair.


Conditions of commercial warranty of the products:

GRUPO ODÍN SOLUCIONES INFORMÁTICAS SLNE gives as a general rule a 2-year warranty on its new products, except those that are taken care of by the manufacturer's own Technical Assistance network.

The warranty is subject to the law of the particular final consumer, this law not being applicable to companies.
The warranty is obtained by the title of the purchase invoice, which can not be transferred to another owner.
The warranty covers only manufacturing defects.
In the equipment assembled by GRUPO ODÍN SOLUCIONES INFORMÁTICAS SLNE, the warranty covers assembly defects.

The defective material received by the client within 14 days of its departure from GRUPO ODÍN SOLUCIONES INFORMÁTICAS SLNE will be sent by the customer to postage paid and returned by GRUPO ODIN SOLUCIONES INFORMÁTICAS SLNE, carriage paid.

The product that we must attend as a warranty will have, UNEXCUSABLY, to be accompanied by their manuals, discs, original packaging and other accessories that were provided at the time of sale, as well as a photocopy of the purchase invoice. In the equipment assembled by GRUPO ODÍN SOLUCIONES INFORMÁTICAS SLNE, the warranty sheet of the equipment must also be accompanied. Otherwise the client will pay the repair costs.

Our technical service is the only competent to determine which parts should be repaired or replaced, during the warranty period the defective parts replaced will remain on our property.
If any part needs to be repaired during the warranty period, it will not be prolonged in any case. The warranty DOES NOT COVER IN ANY EVENT the possible damages to other elements or people produced by the incorrect operation of the product.
In the event that the product presented as defective does not really have such a defect, GRUPO ODÍN SOLUCIONES INFORMÁTICAS SLNE, will make a CHARGE to the owner of the product for handling and verification expenses by the Technical Service. It is the customer's obligation to consult the Commercial Department for the current rate for these cases.

To collect any item deposited in our Technical Service for checking or repair, it will be ESSENTIAL REQUIREMENT the presentation by the client of the corresponding deposit slip.

The products marketed by GRUPO ODÍN SOLUCIONES INFORMÁTICAS SLNE whose warranty is the responsibility of the manufacturer itself and taken care of through its Technical Assistance network, will be excluded from this regulation and subject to the one dictated by it. (Ex: EPSON, PHILIPS, RELISYS, LG, SONY, SAMSUNG, ASUS, GIGABYTE, OKI, etc)

The maximum resolution time in our technical service is 30 days from the date of receipt of the same to the information to the client of its resolution. This time may be extended in the case that the solution depends on other technical services, suppliers, or is required by the client.

Once the client has been informed of the resolution of his RMA , he will have a month to collect it or authorize its sending, from that moment, this RMA generates storage costs of € 10 per product and month (information date of the resolution of the RMA to the client). After three months of this information, and if the client does not respond in any term, the material will be considered the property of GRUPO ODÍN SOLUCIONES INFORMÁTICAS SLNE.

NOTE: This commercial warranty does not affect the rights available to the consumer complies with the requirements of Spanish Law 23/2003, of July 10, on Guarantees in the Sale of Consumer Goods.

NOTE 2: The companies, or clients that buy as a company or entity, will not be within the framework of the Consumer Law and therefore their conditions of warranty are not those of this document, if not the minimum established by law. Modifying aspects such as that the legal term is 1 year, or that the portes of warranty management are not free. If you are a company or entity, consult the law.


Conditions for intra-community stores and resellers

Both for final customer and for resellers, the price of the products does not include advice or training by our technical service in the use of the devices. While it is true that on our website you can find a series of instructional manuals, these are not contractual and are served by courtesy.

The prices of the products are subject to taxes that are the responsibility of the customer. In cases where the customer is Spanish and not a reseller, we will carry out the corresponding VAT withholding, in the case of European customers only those who are registered as intra-community operators will be exempt from Spanish VAT. This does not mean that in its country of origin the merchandise can not suffer taxes, in which case the responsibility of the payment of these falls on the buyer or reseller.

The customer must verify that the received merchandise has not suffered any damage during the transport and has 24 hours once received to notify us. Once this period has passed, any damage suffered in the merchandise by the shipment will be susceptible of study if it is not covered by the warranty.

The term of direct warranty to resellers is of one year from the reception of the product in what refers to non-consumable hardware, in what refers to the battery and chargers the warranty is of 6 months.

The warranty of equipment sold by a store or reseller will be processed with them and not with the end user, the resellers must take care of all shipments of computers to repair, whether or not covered by the warranty.

The agreed products are not reserved until receipt of the payment of these, being the bank transfer the only payment method accepted for stores and resellers.

Our technical service is the only authorized and validated to perform diagnostics and repairs. Any manipulation by another unauthorized technical or personal service will void the warranty.


Trademarks and commercial products:

GRUPO ODÍN SOLUCIONES INFORMÁTICAS SLNE. It does not own, let alone a large part of the brands of the products it distributes. For example, the sale of SAMSUNG hard drives inside your computers does not make you the owner or exploiter of the commercial brand. Likewise, the sale of such products obliges us to use their brand names as an advertisement for the components sold, but always respecting the owners of the same. The use of trademarks, and the word "Linux" in our forum or advertisements, is in turn in order to highlight the features and compatibilities, but in no case we are owners of them.

If some of our products are distributed with a penguin, possibly it is Tux, as the author, Larry Ewing indicates, can be used citing the source:

"Permission to use and/or modify this image is granted provided you acknowledge me This email address is being protected from spambots. You need JavaScript enabled to view it. and The GIMP if someone asks."

 

Annex 1: The warranty will be automatically invalidated in the following cases:

Loss or manipulation of any of the control labels of the manufacturer and / or the intermediaries of the distribution channel and / or GRUPO ODÍN SOLUCIONES INFORMÁTICAS SLNE .
When the cause of the damage or damage is wear and tear, incorrect use, non-application of the instructions in the manual that accompanies it, as well as accidents, maltreatment, blows, breakages, accidents or breakdowns caused by other causes not attributable to normal operating conditions.
When it comes to maintenance repairs, adjust revision or cleaning.
Use in unsuitable environments (with dust, exposed to direct sunlight, with vibrations, with extreme temperatures [below 5ºC and above 40ºC], humidity outside limits [less than 10% and above 95%] and electrical intakes without earthing protection, nor protection against overvoltages).
For improper use of the installed software or for the use of illegal software.
For damages caused as a result of viruses or computer attacks.
Because there is a life cycle lower than the established warranty period.

GRUPO ODÍN SOLUCIONES INFORMÁTICAS SLNE DOES NOT GUARANTEE, NOR DOES IT BE LIABLE FOR ALL THE PRODUCTS IT COMMERCIALIZES TO BE ABSOLUTELY COMPATIBLE BETWEEN ITS, OR WITH THE REST OF COMPUTER PRODUCTS ON THE MARKET, BEING DIRECT RESPONSIBILITY OF THE MANUFACTURER. IN THE EVENT OF ANY INCOMPATIBILITY BETWEEN PRODUCTS, GRUPO ODÍN SOLUCIONES INFORMÁTICAS SLNE WILL NOT BE RESPONSIBLE FOR DAMAGES OR DAMAGES CAUSED BY SUCH MATERIAL.


Annex 2: Extension of the final conditions of the warranty:

You can read the annex in the following link, which expands, specifies and corrects the conditions.

Conditions for intra-community stores and resellers

Both for final customer and for resellers, the price of the products does not include advice or training by our technical service in the use of the devices. While it is true that on our website you can find a series of instructional manuals, these are not contractual and are served by courtesy.

The prices of the products are subject to taxes that are the responsibility of the customer. In cases where the customer is Spanish and not a reseller, we will carry out the corresponding VAT withholding, in the case of European customers only those who are registered as intra-community operators will be exempt from Spanish VAT. This does not mean that in its country of origin the merchandise can not suffer taxes, in which case the responsibility of the payment of these falls on the buyer or reseller.

The customer must verify that the received merchandise has not suffered any damage during the transport and has 24 hours once received to notify us. Once this period has passed, any damage suffered in the merchandise by the shipment will be susceptible of study if it is not covered by the warranty.

The term of direct warranty to resellers is of one year from the reception of the product in what refers to non-consumable hardware, in what refers to the battery and chargers the warranty is of 6 months.

The warranty of the equipment sold by a store or reseller will be processed with this and not with the end user, the resellers must take care of all shipments of computers to repair, whether or not covered by the warranty.

The agreed products are not reserved until receipt of the payment of these, being the bank transfer the only payment method accepted for stores and resellers.

Our technical service is the only authorized and validated to perform diagnostics and repairs. Any manipulation by another unauthorized technical or personal service will void the warranty.

 

Legal Warning