How to turn on my computer?

If you own a Slimbook CLASSIC or KATANA, the computer has the power button on the keyboard itself, located on the top right, above the delete key.

Where I can find guides and tutorials?

We have a section for this purpose HERE, from tips to optimize battery use both Windows and Linux, to tutorials to reinstall the operating system.

Where do I download my bill?

When your order is sent, it automatically generates your invoice. You can download it by accessing your account > list orders > Click on the icon .
The information of the company or the person to whom the invoice is addressed are introduced by the customer wen creating the order, in the "Billing" section. This data may be different than those indicated in the "Shipping Address".

How to know the status of an order?

You will automatically receive email notifications with all the information about the status of your order. You can also see the status by accessing your account:

estados

Don't worry if there is a delay receiving a new notification during the assembly process. Sometimes the work load of the technical department is very high and the assemblies can be extended.

How to handle warranty?

There is no need to register your product, you're in our system for having purchased it directly to us.
If your Slimbook has a fault under warranty, you must contact our SAT through this
form.

Can I reinstall the operating system?

Of course you can. If you want to create a flash drive for this purpose and don't know how, read this:

- How to create a bootable USB to install Windows (from Windows)

- How to create a bootable USB to install Ubuntu or Linux (From Windows)

- UNetbootin: Create USB Bootable for GNU / Linux (From Linux)

How to boot from a flash drive?

It's easy, but it depends on whether you have the BIOS v1 or BIOS v2.

 

FAQ Clients